Return Policy

General Return Policy

1. The Sales Manager must authorize all returns or exchanges. To arrange a return, please contact returns@saintlouischessclub.org.
2. All claims for credit, shortages and/or damages must be placed within seven days of receipt of merchandise.
3. All returned merchandise must be received by the Chess Club in saleable condition, unless the merchandise is found to be defective.
4. There will be a restocking fee subtracted from the amount of the refund equal to 15% of the sale price of the returned item.
5. The shipping cost of any returns or exchanges remain the responsibility of the customer, unless the merchandise is being returned because the order was incorrectly filled by us or the merchandise is defective.